Service Manager - Front Office (Duty Manager)

Shangri-La Group · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
Shangri-La Group is seeking a highly motivated and experienced Service Manager to join our team at one of our prestigious hotels in Bali. The ideal candidate will be responsible for overseeing the front office operations, ensuring exceptional guest service and maintaining the highest standards of hospitality. This role offers a competitive salary and a dynamic work environment in one of the world's most beautiful destinations.

📋 Tanggung Jawab Pekerjaan

Oversee and manage the daily operations of the front office, including check-in/check-out procedures, guest relations, and room allocation.,Ensure the highest standards of guest service and hospitality are maintained at all times.,Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.,Handle guest complaints and concerns, resolving issues promptly and professionally.,Maintain accurate and up-to-date guest records and databases.,Monitor and manage front office staff, providing training and support as needed.,Ensure compliance with hotel policies and procedures, as well as local regulations.,Participate in shift changes and ensure a smooth handover of duties between shifts.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience in front office management or a related role in the hospitality industry.,Proven track record of delivering exceptional guest service and maintaining high standards of hospitality.,Strong leadership and management skills, with the ability to motivate and develop front office staff.,Excellent communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.,Fluent in English, with knowledge of local languages an advantage.,Familiarity with hotel management software and systems.,Ability to work in a fast-paced, dynamic environment with a focus on delivering exceptional guest experiences.,Valid driver's license and the ability to drive company vehicles.

🛠️ Keahlian

Front office managementGuest relationsCustomer serviceTeam leadershipProblem-solvingCommunicationHotel management softwareMultilingual skills
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