Customer Service Representative (Telco Account - Voice)

Join Transcom as a Customer Service Representative (Telco Account - Voice) and become part of a dynamic team dedicated to delivering exceptional customer experiences. In this role, you will handle inbound and outbound calls, resolve customer inquiries, and provide support for our telecommunication services in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As a member of our customer service team, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency.

At Transcom, we are committed to innovation and excellence. Our team works in a collaborative environment, utilizing the latest tools and technologies to enhance our customers' experience. This role offers a unique opportunity to grow within a company that values its employees and invests in their development.

If you are passionate about customer service and have a desire to make a difference, we invite you to join us. Together, we can create a seamless and satisfying experience for our customers.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with a focus on customer satisfaction.
• Resolve customer inquiries and complaints efficiently and professionally.
• Provide support for telecommunication services, including voice services.
• Document customer interactions and maintain accurate records.
• Collaborate with the team to improve customer service processes and tools.
• Stay updated with industry trends and best practices in customer service.
• Assist in training new team members on customer service standards and procedures.
• Meet and exceed performance targets set by the management.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service, preferably in the telecommunications industry.
• Strong communication skills, both verbal and written.
• Proficiency in using CRM systems such as Salesforce or HubSpot.
• Familiarity with telecommunication services and billing systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to work shifts, including weekends and holidays, as required.
• High school diploma or equivalent. A degree in telecommunications, business, or a related field is a plus.

🛠️ Keahlian

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